bdfast Privacy Policy

bdfast ("we", "us", "platform") is an online casino and betting platform for Bangladesh. This Privacy Policy ("Policy") explains how bdfast collects personal information from visitors and registered members ("users", "you") of its website bdfast.cam, what purposes that information is used for, with whom it may be shared, and how it is kept secure.

By using our services or creating an account, you are agreeing to the terms of this Privacy Policy. This Policy should be read together with our Terms and Conditions and Responsible Gaming policy. If you do not agree with any part of this Policy, please refrain from using our services.

This Policy applies only to bdfast.cam. Third-party websites or services are governed by their own privacy policies.

bdfast collects user information in several ways. A detailed description of that information is provided below:

2.1 — Information Provided at Registration

When you create an account on bdfast, we collect the following information:

• Full name and date of birth
• Email address
• Mobile number (for linking bKash, Nagad, Rocket, or Upay accounts)
• Password (stored in encrypted form)
• Preferred currency (Bangladeshi Taka — ৳)

2.2 — Identity Verification Information (KYC)

To verify financial transactions and ensure security, we may request additional identity documents at certain stages, such as:

• National ID card (NID) or passport copy
• Proof of address
• Proof of ownership of payment method

2.3 — Automatically Collected Information

When you use our platform, we automatically collect certain technical information:

• IP address and device information
• Browser type and language settings
• Date, time, and duration of visits
• Which pages were viewed and how much time was spent
• Referrer URL (where you came from before reaching our site)
• Information collected from cookies and similar tracking technologies

2.4 — Transaction Information

Your deposit and withdrawal history, bKash / Nagad / Rocket / Upay transaction details, and gaming activity data (bet amounts, win/loss history) are collected.

bdfast uses collected information only for legitimate business purposes. Those purposes are listed below:

3.1 — Providing and Operating the Service

• Creating, verifying, and managing your account
• Processing deposit and withdrawal transactions
• Delivering gaming services without interruption
• Activating and managing bonuses and promotions
• Managing the VIP program (Bronze, Silver, Gold)

3.2 — Security and Fraud Prevention

• Detecting authorized and unauthorized activity
• Preventing multiple accounts and fraud
• Complying with anti-money laundering (AML) regulations
• Ensuring account security

3.3 — Customer Support and Communication

• Providing assistance through 24/7 live chat
• Sending transaction and account-related notifications
• Sending updates, bonus offers, and promotional messages (subject to your consent)

3.4 — Responsible Gaming

By analyzing your gaming behavior data, we can identify potentially problematic gaming patterns. This is part of our Responsible Gaming program.

3.5 — Platform Improvement

• Analyzing and improving the user experience
• Developing new services and features
• Identifying and resolving technical issues

bdfast does not sell your personal information. However, we may share information in specific circumstances:

4.1 — Service Provider Partners

We work with trusted third-party technology and service providers, such as payment processors (bKash, Nagad, Rocket, Upay) and game software providers. Only the information necessary for those partners to carry out their responsibilities is shared with them, and they are required to comply with our privacy standards.

4.2 — Legal Obligations

We may be required to disclose necessary information in response to legal orders, court directives, or requests from regulatory authorities.

4.3 — Business Transfers

In the event of business restructuring, merger, or acquisition, user information may be transferred. In such cases, the new ownership will also comply with the terms of this Privacy Policy.

bdfast uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored in your browser.

5.1 — Essential Cookies

These cookies are essential for the platform's basic functionality — such as maintaining login sessions, security verification, and session management. Disabling them may cause the platform to not function correctly.

5.2 — Functional Cookies

These cookies remember your preferences, such as language settings and other customization options. They save you from re-entering the same settings each time you visit the site.

5.3 — Analytical Cookies

These cookies help us understand how users are using our platform so we can improve our services. The information collected is anonymized.

You can control or disable cookies through your browser settings. Keep in mind, however, that disabling certain cookies may affect the functionality of the platform.

6.1 — Retention Period

We retain your personal information for as long as your account is active or as needed to provide services. Even after account closure, we may retain certain information for a defined period for legal and regulatory reasons.

6.2 — Security Measures

bdfast uses industry-standard security measures to keep your information secure:

• SSL (Secure Socket Layer) encryption — all data transmission is protected
• Database encryption — sensitive information stored in encrypted form
• Two-Factor Authentication option
• Regular security audits and vulnerability testing
• Restricted staff access — only authorized personnel can view sensitive information
• Firewall and intrusion detection systems

bdfast believes you should have full control over your own information. You may exercise the following rights:

7.1 — Right of Access

You may request from us at any time a detailed list of what information we have collected about you.

7.2 — Right to Correction

If any information in your account is incorrect or incomplete, you may request that it be corrected. Some information can be edited directly from your account profile.

7.3 — Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, we may be required to retain some information due to legal, regulatory, or contractual obligations.

7.4 — Right to Opt Out of Marketing Communications

If you no longer wish to receive our promotional emails or messages, let our support team know. Transaction and account-related notifications will continue, as these are part of the service.

7.5 — How to Exercise Your Rights

To exercise any of the above rights, contact our support team — through 24/7 live chat or by email at: [email protected]

bdfast's services are for persons aged 21 and above only. We do not knowingly collect or process information from minors.

We verify age at registration, and if a user is found to be under 21, that account will be closed immediately and any collected information will be deleted.

If you become aware that a minor is using our platform, please notify our support team immediately.

9.1 — Policy Updates

bdfast may update this Privacy Policy from time to time. If there are any significant changes, we will post a notice on the platform and, where possible, inform you by email as well. Continued use of the platform after changes have been made will be taken as your acceptance of those changes.

9.2 — International Data Transfers

Some third-party service providers may operate their servers outside Bangladesh. In such cases, we ensure that data transfers are carried out securely and in compliance with applicable law.

9.3 — Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• 24/7 Live Chat — in Bengali
• [email protected]

Our support team is always ready to assist with any privacy-related requests.